Frequently Asked Questions
Everything you need to know about your home improvement projects and orders.
What are your standard shipping times for building materials?
Most in-stock materials are processed within 1-2 business days. Delivery times typically range from 3-7 business days depending on your location and the size of the items.
Do you offer bulk discounts for professional contractors?
Yes, we offer competitive volume pricing for large-scale projects and professional builders. Please contact our sales team directly for a custom quote.
What is your return policy for unused supplies?
Unopened and unused items in their original packaging can be returned within 30 days of purchase. Please note that custom-cut materials and special orders are non-refundable.
Do you provide job site delivery for heavy equipment and lumber?
We offer specialized curbside delivery for heavy loads. Delivery fees are calculated based on distance from our distribution center and the total weight of the order.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options for larger home renovation projects.